Appeals Policy

Appeals Policy

Last Updated: December 05, 2025

Appeals Policy for Depicted Person Takedown Requests

If you are depicted in any content on TrustCustoms and believe the content should be removed, you may submit a takedown request by emailing us at:

support@trustcustoms.com

Your request should include enough information for us to identify the content, such as the URL, creator name, screenshots, or any other relevant details.

Review Process

After receiving your request, TrustCustoms will:

  • Confirm receipt of your request.
  • Review whether valid consent was provided.
  • Review whether consent has been withdrawn or is otherwise invalid.
  • Make a decision within five (5) business days.

If TrustCustoms determines that consent was not given, was withdrawn, is invalid, or that the content otherwise violates our policies or applicable law, the content will be removed.

Appeal Rights

If you disagree with TrustCustoms’s decision, you may submit an appeal within forty-eight (48) hours of receiving the decision by emailing:

support@trustcustoms.com

Your appeal should explain why you disagree with the decision and include any additional supporting information or documentation.

Independent Third-Party Review

If there is a disagreement regarding the outcome of an appeal, TrustCustoms will allow the dispute to be resolved by a neutral independent third party. Any such third-party review will be conducted at TrustCustoms’s expense.

TrustCustoms will comply with the outcome of the independent third-party review, including removing content where required.

Temporary Removal During Review

TrustCustoms may temporarily restrict, disable, or remove access to disputed content while a takedown request, appeal, or third-party review is pending.

Contact

Questions about this Appeals Policy may be sent to:

support@trustcustoms.com