1. Payment and the 48-Hour Delivery Window

Submitting a custom-order request or supplying payment details does not secure payment. Payment is collected and secured only when the order is accepted and funding successfully completes ("funded acceptance"). At funded acceptance, any delivery date or deadline previously requested, displayed, proposed, or supplied is replaced by one binding delivery window of exactly 48 hours. There is no grace period.

2. Delivery and Administrator Review

A creator meets the delivery deadline by submitting the completed delivery through TrustCustoms for required administrator review before the 48-hour window ends. Time spent in administrator review is excluded and does not make a timely submission late. TrustCustoms aims to complete administrator review within two hours as an operational target, but that target is not guaranteed and is not a promise, deadline, or service level. After a reviewed delivery is made available, fan approval releases the creator's earnings.

3. Missed Deadlines and Other Refund Decisions

• Missed deadline: If the creator does not submit the delivery for administrator review within the 48-hour window, the order enters administrator review. The missed deadline does not automatically refund the fan, release payment to the creator, or resolve the order. TrustCustoms may extend the deadline or issue a refund after review.
• Full missed-deadline refund: If TrustCustoms issues a full refund because of a missed deadline, the creator receives no funds for that order.
• Order declined or canceled: If a creator declines or an order is canceled, TrustCustoms will determine any credit due based on the order status, applicable law, and this policy.
• Unresolved requirements: If reviewed delivery content does not meet the accepted checklist and the creator does not complete an authorized revision, either party may ask TrustCustoms to review the order for a full refund, partial refund, deadline extension, or release of funds.

4. When Refunds Are Not Available

• After a fan approves a reviewed delivery, the creator's earnings are released and the order is final, except where applicable law requires otherwise.
• Refunds are not available for dissatisfaction with content that meets all requirements agreed to at the time of ordering.
• Attempting to obtain content and then reverse payment through your payment provider (chargeback fraud) violates our Terms of Service and may result in account termination.

5. Disputes

If you and a creator disagree about whether an order met its agreed requirements, either party may open a dispute. Our support team reviews the agreed-upon checklist and the delivered content to reach a fair resolution, which may include a full refund, a partial refund, or release of funds to the creator.

6. How Accepted Custom-Order Refunds Are Issued

Every approved refund for an accepted custom order is issued solely as non-withdrawable credit to the fan's TrustCustoms wallet. This applies to the full refunded amount, including amounts originally funded by card. Accepted custom-order refunds are never returned to the card or other original payment method. Wallet credit may be used only for future eligible purchases on TrustCustoms, has no cash value, and cannot be withdrawn or transferred. TrustCustoms may withhold, reverse, reduce, or otherwise adjust credit to address fraud, chargebacks, payment reversals, legal obligations, or other unlawful or abusive activity.

7. Contact

Questions about this policy or a specific order? Contact TipSnaps LLC at support@trustcustoms.com or through our Contact Us page. This policy should be read together with our Terms of Service.